Refund policy
Effective Date: 21 December 2022
The below Refund and Returns Policy forms part of our Terms of Service.
REFUND AND RETURNS POLICY
Please ensure you try on all shoes on a carpeted surface, so that any returns are in an original unworn and saleable condition.
Marked or worn products are not eligible for refunds or size changes.
For size changes:
If you wish to change the size of your purchase, we’ll cover the shipping costs of one size exchange per customer. To initiate a size exchange:
- Send us an email/enquiry via our contact form, within 30 days from the date of purchase, and await our response;
- We will provide return paid instructions and arrange your size change;
- Pack and seal the item/s in their original packaging and post the parcel back to us at the address we provide.
Size exchanges will only be accepted where the item is in an original unworn and saleable condition and in original packaging.
For returns:
When you receive your order, please thoroughly inspect all products, as we cannot accept returns more than 30 days after the date of purchase.
If you are dissatisfied with a product you have purchased, you are welcome to request a refund.
Refunds will only be approved for items that are returned within 30 days of purchase in their original condition.
Please initiate your return request as promptly as possible once you have received your item. To initiate a return:
- Send us an email/enquiry via our contact form and await our response, please include:
- Your name and email address;
- Your order number and the item/s purchased;
- The reason for your refund request;
- Pack and seal the item/s in their original packaging and post the parcel back to us at the address we provide via registered post (as we cannot be responsible for parcels lost or damaged in transit). You will be responsible for return postage fees for returns;
- For faulty or damaged products, we will organise your refund or replacement within 14 days of receiving your return. Please note that timeframes for replacement items are subject to stock availability.
The sale of any discounted products is final unless the item is proven to be damaged or faulty.